Frequently Asked Questions


These are the frequently asked questions that people ask when they call us to find more about our service.
USA workers? Yes
Toll free numbers? Yes
Local numbers? Yes
Use existing number? Yes
Multiple numbers? Yes
Pre-recorded message? Yes
     (custom or turn-key?) Yes, both.
Operators take down info from caller? Yes
     (custom or turn-key scripts) Yes, both.
Operators answer caller's questions? Yes
Can I change pricing plans at any time? Yes
Recordings of calls? Yes
Extensions? Yes
Custom? Yes
Month-to-month? Yes
Operators 24-7 & Bilingual? Yes
Info collected sent instantly? Yes
     (email, fax, text, and/or phone forward) Yes
Import to my database? Yes
Free consultation about setup? Yes
Store to online database? Coming Soon!

PRICING PLANS

Main Categories
General Information about the service
Call Sheet Info (Information the operator asks the caller/seller)
Phone numbers & Services
Money Matters --Fees, Discounts Specials, Billing

Frequently Asked Questions
General Information about the service
Tell me more about your service, how does it work?
How long is the pre-recorded message?
What does the pre-recorded message say?
Why should I go through you rather than an established answering service like PAT Live?
When I get a lead how do I know?
When I get a lead can you text message to cell phones?
How do I know if people are calling my number?
What if your operators are rude to my callers?
If you are a real estate investor, how do I know you're not stealing my leads?
I don't want a pre-recorded message, can my callers just go to a live operator?
Can the live operator forward calls directly to me?
Do you have Live Operators? Actual Real People Answering your phones?
Who answers your phones?
Are your live operators available after business hours?
Do you have Spanish speaking Live Operators?

Call Sheet Info (Information the operator asks the caller/seller)
What is the information the live operator asks about the property? Or take down the information about the house?
How can I decide to pass or play on a property within minutes?
Can I see your seller information sheet before I sign up? (can you email me the information that the live operators ask?)
I'm a new investor, and I haven't been using a call sheet when I talk with callers. Can you supply me with one?
I have my own script/call sheet that I use with callers, can I use that?
I have a website that has a list of questions, can the operators use that website?
Can the live operators answer frequently asked questions?

Phone numbers & Services
I have an existing phone number, can I keep using it?
I don't have a phone number, can you help me get one?
What are the prices for Got-V-Mail?
Do I have to go through the phone service you recommend?
I don't know how to forward my number, can you help me find out?
I have an assistant that answers my toll free number primarily during daytime hours. Can I switch (back and forth) the forwarding of my toll free number between my assistant and your service any day and time?
I have more than one phone number, are there additional charges for having more than one?

Money Matters --Fees, discounts specials, billing
Do you offer any discounts?
How much does it cost? What is your price? What is your current special?
Any additional fees?
Are their additional fees with the $100 setup fee?
Why do you charge setup fees?
How do you bill me? What is your billing procedure?
What if I want to dispute a charge?


General Information about the service

Tell me more about your service, how does it work? TOP
You can use either an existing or new phone number. You forward your number to our phone service. You can have calls go directly to an operator or have the caller greeted by pre-recorded message and your choice of options including speaking with an operator 24 hours a day 7 days a week. Messages are instantly emailed and/or text messaged to you. For real estate investors we offer a pre-recorded message that answers frequently asked questions (FAQ). Our caller script collects information that will allow you to decide to pass or play on the property within minutes. You may customize the recorded message, the FAQ and the script the operators use to take information from your callers. Operators can use your website, or online shopping cart.

How long is the pre-recorded message? TOP
The main message is less than a minute long. Each topic is in a different extension, allowing callers to hear only the information they are interested in or choosing to go straight to an operator, 24 hours a day 7 days a week.

What does the pre-recorded message say? TOP
The pre-recorded message answers frequently asked questions like: What is the buying process? Do you buy properties from Landlords? You can listen to the pre-recorded message by going here.

Why should I go through you rather than an established answering service like PAT Live? TOP
We use an established call center for our answering service, so you get quality staffing and service. You also get extra value working with us. You can use our proven call scripts to qualify leads, and determine motivation to pass or play within minutes. You can also customize these scripts to fit your own business.

When I get a lead how do I know? TOP
After a call is completed by a live operator they will instantly email you the results. You also have the option of getting text messaged. There is a one time setup fee of $10 for this service.

When I get a lead can you text message to cell phones? TOP
Yes. Depending on the make, model, and cell phone carrier we can text message to cell phones. There is a one time setup fee of $10 for this service. Also, your cell phone service provider may charge you for each text messages.

How do I know if people are calling my number? TOP
You can view your phone records from your phone company to see if you have any call activity. If a caller chooses to talk with a live operator, you will be emailed when the call is complete. If a caller only listens to the pre-recorded message, you will not receive and email, but it will appear in your phone record.

What if your operators are rude to my callers? TOP
This has never happened in our years of experience with our call center. Their operators receive approximately 50 hours of training before they answer their first call and complete an additional 26 hours of continual training throughout the year. If this unlikely event should occur, please send us the date and time of the call. We will contact our call center to review the call. They record all their calls and can review them if there is a problem.

If you are a real estate investor, how do I know you're not stealing my leads? TOP
First, that's not how we do business. Second, we are more interested in keeping clients than stealing deals. We consider happy clients one of our most valuable assets. Our marketing is based on referrals and networking. This low budget marketing allows us to pass savings to our customers with low monthly fees. Third, most veteran real estate investors look for passive income, we'd rather have the passive income from happy clients. Fourth, you have access to phone logs provided by your telephone service provider. You would notice if leads from our live operators were not passed to you.

I don't want a pre-recorded message, can my callers just go to a live operator? TOP
Yes.

Can the live operator forward calls directly to me? TOP
Yes. There is a charge of $0.50/min for the length of the forwarded call.

Do you have Live Operators? Actual Real People Answering your phones? TOP
Yes. We outsource your calls to an established call center that has many years of experience. They are 24-7, and HIPAA compliant.

Who answers your phones?TOP
We outsource your calls to an established call center that has many years of experience. They are 24-7, and HIPAA compliant.

Are your live operators available after business hours? TOP
Yes, Our operators are available 24 hours a day 7 days a week. If you wish to use our service only after your business hours, simply forward your existing number to our phone service.

Do you have Spanish speaking Live Operators? TOP
Yes.

Call Sheet Info (Information the operator asks the caller/seller)

What is the information the live operator asks about the property? Or take down the information about the house? TOP
We use a seller information call sheet created with input from several mentors. Based on this information you can decide to pass or play on the property within minutes. You are also welcome to use your customized script.

How can I decide to pass or play on a property within minutes? TOP
Once you have signed up for the service we can explain how to evaluate the property using our seller information sheet. This information is passed down from a mentor's course which can thousands of dollars. We will pass this information to you for the low cost of signing up with our service. It is proprietary information that has taken years of call handling to create.

Can I see your seller information sheet before I sign up? (can you email me the information that the live operators ask?) TOP
We only send out this information when you sign up for our service. This information is passed down from a mentor's course which can cost hundreds if not thousands of dollars. We will pass this information to you for the low cost of signing up with our service. It is proprietary information that has taken years of handling calls to create. You are also welcome to use your customized script.

I'm a new investor, and I haven't been using a call sheet when I talk with callers. Can you supply me with one? TOP
Yes. You can use the one we supply, or customize it to your needs.

I have my own script/call sheet that I use with callers, can I use that? TOP
Yes. You can email us the script when you sign up. There is an extra onetime setup programming fee that varies depending on the length of your script. We recommend that you review our script first and see if it fits your needs.

I have a website that has a list of questions, can the operators use that website? TOP
Yes. You can email us the website address when you sign up.

Can the live operators answer frequently asked questions? TOP
Yes. If you are a real estate investor you may use our pre-made FAQ or customize your own.

Phone Numbers & Services

I have an existing phone number, can I keep using it? TOP
Yes, you can keep using your number. We will give you another number to forward to our service. Keep in mind that you may have additional charges from your phone service for forwarding your number.

I don't have a phone number, can you help me get one? TOP
Yes. We can either sign you up when you sign up for our services, or you can go to our website. The company we use is Got-V-Mail. You can find their link on the left hand column of our website at REIOfficeSolutions.com. There are no additional charges if we set you up with Got-V-Mail.

What are the prices for Got-V-Mail? TOP
We recommend you go to their website to get the most current pricing. The last time we checked in August 2007 it was $25 setup fee, and $10/month. There are also additional per minute charges starting at 7.4 cents/min.

Do I have to go through the phone service you recommend? TOP
You can go through any phone service provider that you set up on your own. We will give you another number to forward that number to our service. We recommend particular services because we have found them to have the lowest prices and best terms of use.

I don't know how to forward my number, can you help me find out? TOP
Yes. Some services will only allow you to forward calls by pressing a series of numbers on the hand set of the phone that has the line of service. Other services only allow it if an authorized person on the account calls them. We will help you find out what your phone service policies are and help you to forward your calls.

I have an assistant that answers my toll free number primarily during daytime hours. Can I switch (back and forth) the forwarding of my toll free number between my assistant and your service any day and time? TOP
Yes, you can switch back and forth between your assistant and our service. You are in charge of forwarding your number to our service. We have several clients who are doing this to have 24-7 phone coverage.

I have more than one phone number, are there additional charges for having more than one? TOP
No. You can forward as many as you like.

Money Matters --Fees, Discounts Specials, Billing

Do you offer any discounts? TOP
We have discounts offered by mentors and on our websites. These prices are already very low and competitively priced and so we do not go lower than those. (Except DC-REIA Gold member discount.)

How much does it cost? What is your price? What is your current special? TOP
All services are turn-key,
unless noted:
$50/mo. $2/min
$100/mo. $1/min
$150/mo. 75 Free minutes $1/min. afterward

There will be $150 one time standard setup fee.
Custom operator and pre-recorded message scripts start at $500 one time standard setup fee.

You're always welcome to change your plan if your marketing increases or decreases. (Standard setup fee of $100 applies.)

Any additional fees? TOP
We have additional fees if you wish to set up a customized call sheet. In order to customize your script the call center needs to program their system. The cost is $40/hour billed in 15 min. increments. If you would rather program this script yourself, you may give us the website for the operators to enter the information. We recommend using the call center system as their operators are most familiar using that system.

Are their additional fees with the $100 setup fee? TOP
There are additional fees for customized scripts. In order to customize your script the call center needs to program their system. The cost is $40/hour billed in 15 min. increments. If you would rather program this script yourself, you may give us the website for the operators to enter the information. We recommend using the call center system as their operators are most familiar using that system. Also, if you would like to get a text message as well as an email, there is a setup fee of $10.

Why do you charge setup fees? TOP
We charge setup fees in order to give you a one hour consultation, custom tailored script, pre-recorded message, 24-7 live answering service and enter you into our system.

How do you bill me? What is your billing procedure? TOP
Once a month we send you an itemized bill of each call and bill your credit card. We complete our billing after the first weekend of the month.

What if I want to dispute a charge? TOP
Email us the date, time, caller number and duration of the call you want to dispute. You kind find this information in the bill that we send you and you can compare it to your phone bill.